Refund Policy

1. What we sell

Fauve is sold in two ways. A perpetual licence is a one-time purchase: you pay once, it does not expire, and it does not renew. A subscription (Fauve Plus or Fauve Pro) is prepaid for its billing term and renews automatically at the same price and interval until cancelled. AI credit packs are also one-time purchases; they add credits to your account.

Prices are shown at checkout and are charged in the currency shown at checkout, which depends on your region and purchase channel (the web/Stripe, the App Store, or Google Play).

2. Cancellation

You can cancel at any time. If you subscribed on the web, manage or cancel your plan from your account’s billing settings, which opens our payment provider’s (Stripe) billing portal. If you subscribed through the App Store or Google Play, manage or cancel from that store’s subscription settings.

However you cancel, your access continues until the end of the current billing period and is not renewed afterward. We do not provide prorated refunds for the unused part of a term.

3. One-time purchases: perpetual licence and credit packs

A perpetual licence and a credit pack are each a single charge. There is no renewal, so there is nothing to cancel and no question of a prorated refund for an unused term.

A perpetual licence includes a bundled allowance of AI credits. Credits are consumed as AI grading is used and are not returned once used. Unused credits stay on your account and do not expire.

As with a subscription, these charges are final once made, except where applicable consumer law requires otherwise — see “Your statutory rights” below.

4. Refunds

We do not offer discretionary refunds, for either a subscription or a one-time purchase. Once a charge is made, it is final, except where applicable consumer law requires otherwise or as described below. The free tier involves no charge and therefore no refunds.

5. App Store and Google Play purchases

If you subscribed through Apple’s App Store or Google Play, your purchase is billed and fulfilled by that store, and refunds are requested from and decided by the store — we cannot issue them directly.

Request an App Store refund from Apple at https://reportaproblem.apple.com. Request a Google Play refund at https://support.google.com/googleplay/answer/2479637.

6. Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the law of your country of residence. If a mandatory refund right applies to you, we will honor it. This applies equally to a one-time purchase such as a perpetual licence or a credit pack.

Fauve licences and credit packs are digital content supplied online, and are made available as soon as payment is complete. When you agree to this Refund Policy at checkout, you agree that your purchase is supplied immediately and acknowledge that it cannot then be cancelled without reason; statutory cooling-off or withdrawal periods for online purchases (such as 7-day or 14-day periods) therefore do not apply to that purchase once it has been supplied, except where the law requires otherwise.

7. Chargebacks

If you have a billing concern, please contact us first so we can help. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is resolved.

8. Contact

Billing questions: contact@flexpresets.com.